How to Configure and Use Email Campaigns

1. Introduction

• Purpose of this help article
  This guide explains the basic workflow and steps for using email campaigns in ArtXCloud.
• Intended users
  Gallery staff and Customer Support staff who manage Contacts and email campaigns in ArtXCloud
• Prerequisites
  • You are signed in to ArtXCloud
  • Domain settings, Categories, and Segments have already been configured

2. Instructions

Email campaign workflow

Complete the following setup in advance.

• How to Configure a Custom Domain for Email Delivery
• How to Create a Segment

After completing the setup above, create and configure the email campaign.

Create and configure an email campaign

1. In the left menu, click ""Newsletters"" > ""Newsletters"" > ""+ New Newsletters""

   

   

2. Configure the following in order
   • Recipients: Select a Segment created in advance
     • To add multiple Segments, click ""+ Add""
     • Logic:
       • and: Send to Contacts included in both Segments.
       • or: Send to Contacts included in either Segment.

• Email message:
  • Subject: Enter the subject
  • Category: Select a Category created in advance
  • Sender name: The account name in ""Account Settings"" is entered automatically
  • Sender email: Select an address on a configured Domain
• Template: Select one of the following
  • Exhibition Template 1
  • Exhibition Template 2
  • Artwork Catalogue Template

  • Solo Exhibition Announcement Template

    

Edit the template

• Replace or resize images

• Edit text (wording, font size, color, etc.)

• You can add or remove the following elements:

  • Text box

  • Image

  • Button

  • Columns (layout)

Complete the campaign settings

• After editing, click ""Save"" in the upper-right corner, then ""Set Send Date and Time,"" and then ""Save"" again

  

  

  

Send a test, edit, or cancel

• In the left menu, open ""Newsletter"" > ""Newsletter"" and select the email
  
  
• Test email: You can send a test to any email address
• Cancel or reschedule: Available until 30 minutes before the scheduled send time.

3. Notes and frequently asked questions

• You cannot configure an email campaign until you have created the required Segments and Categories.
• Templates are starting points; edit them as needed.

💡 For Standard plan and above

With the Standard plan or above, you can save and reuse an unlimited number of custom templates.

This lets you create high-quality email campaigns that reflect your gallery's brand,

the flexibility to send exhibition announcements and campaign communications quickly.

*On the Entry plan, only the default templates are available.

4. Result

• After the campaign is sent, its status changes to ""Sent.""
• In ""Email Campaign List,"" you can review previous campaigns and drafts.

5. Contact and support

• If you have any questions, contact Customer Support

  👉 ArtXCloud contact form

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