How to Configure a Custom Domain for Email Delivery

1. Introduction

• Purpose of this guide

  This guide explains how to configure a custom domain (the part after @) for emails sent from ArtXCloud.

• Intended users

  Gallery staff and Customer Support staff who want to configure a custom sender email address

• Prerequisites
  • You are signed in to ArtXCloud
  • You already own a custom domain
  • You can access the administration console of your domain provider

2. Instructions

[1] What is a custom domain?

This setting lets you send ArtX Cloud emails from your organization's own domain.

If no custom domain is configured, emails are sent from the default @artx.com domain.

The setup consists of two steps:

• Configure the domain in ArtX Cloud
• Configure DNS records with your domain provider

[2] Configure the domain in ArtX Cloud

1. In the left menu, click ""Settings"" > ""Custom Domain Settings""

   

   

2. Click ""Add Domain""

   

3. Enter your organization's domain without @, then click ""Create""

   

    

4. Review the ""DNS Records"" for the added domain

   → ""Type,"" ""Record Name,"" and ""Record Value"" are displayed. You will use these details in the next step.

   

   

[3] Configure DNS with your domain provider

*Verification may take several days after you configure the DNS records.

[4] Check the verification status

1. Open ""Custom Domain Settings"" in ArtX Cloud

2. Verification is complete when the ""Status"" changes from ""pending"" to ""verified""

   

[5] Configure the sender email address

1. Under ""Sender Email Address,"" click ""Add Email Address""

   

2. In the window that appears, enter or select the following:

   1. Enter the part before @ (for example, support)
   2. Select the domain you want to use from the dropdown menu (for example, artx.com)

   

3. Select the domain to use, then click ""Create""

   → Your sender address is registered (for example, info@yourdomain.com).

   

3. Notes and frequently asked questions

• Even when the DNS records are configured correctly, verification can take up to approximately 72 hours
• You cannot use the address for email delivery until verification is complete
• You can delete or reconfigure a registered domain from the administration screen

4. Result

• You can use a sender address on the configured domain
• You can select the specified custom-domain address when sending emails

5. Contact and support

If you have questions or verification is taking longer than expected, contact us using the form below.

👉 ArtXCloud contact form