How to Register Returns for Consignment in, Consignment out, and Sale Transactions

1. Introduction

• Purpose of This Guide:
  Explains how to register and manage returns in ArtXCloud.
   
• Intended Users:
  Gallery staff who need to register or edit Artwork inventory status
   
• Prerequisites
  Signed in to ArtXCloud

2. Instructions

Option 1: Register the return from the Transaction List

1. Select “Transactions” from the menu.

   

2. Open the Transaction containing the Artwork you want to return.

   

    

3. Use “Complete Transaction” to register the return.

   

   

    

4. Confirm that the Transaction status is “Completed.”

   

Option 2: Register the return from the Artwork Inventory List

1. Select “Artwork” from the left menu. 

   

    

2. Open the Artwork for which you want to register a return.

   

    

3. Under “Transaction Information,” select the relevant Transaction. After that, click “Complete Transaction”, then "OK" to register the return.
   
   
   
   

3. Notes and Frequently Asked Questions

• After return, the Artwork inventory status becomes “Not in stock.”
• The Artwork Inventory List does not display “Returned” after the return.
  The Artwork inventory status changes to “Not in stock.”

4. After Completion

• After registration, the Transaction status becomes “Returned.”
• “Returned” is not displayed in the Artwork Inventory List.

5. Contact and Support

• If you have any questions or encounter any issues, contact us using the form below.

           👉 ArtXCloud Contact Form