How to Register Returns for Consignment in, Consignment out, and Sale Transactions

1. Introduction

• Purpose of This Guide
  This guide explains how to register and manage returns in ArtXCloud.
• Intended Users
  Customer support staff or gallery staff who need to register or edit Artwork inventory status
• Prerequisites
  • You are signed in to ArtXCloud.

2. Instructions

Option 1: Register the return from the Transaction List

1. Select “Transactions” from the menu.

   

2. Open the Transaction containing the Artwork you want to return.

   

    

3. Use “Complete Transaction” to register the return.

   

   

    

4. Confirm that the Transaction status is “Completed.”

   

Option 2: Register the return from the Artwork Inventory List

1. Select “Artwork” from the menu. 

   

    

2. Open the Artwork for which you want to register a return.

   

    

3. Under “Transaction Information,” select the relevant Transaction and use “Complete Transaction” to register the return.
   
   
   
   

3. Notes and Frequently Asked Questions

• After return, the Artwork inventory status becomes “Not in stock.”
• The Artwork Inventory List does not display “Returned” after the return.
  The Artwork inventory status changes to “Not in stock.”

4. Result

• After registration, the Transaction status becomes “Returned.”
• “Returned” is not displayed in the Artwork Inventory List.

5. Contact and Support

If you have any questions, contact us using the form below.

👉 ArtXCloud Contact Form